Returns & Exchanges

At Fadna, we prioritize the freshness and quality of our functional teas and natural food products; if you receive an item that is damaged or incorrect, we offer a seamless return process within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our customer care team via email or phone within 48 hours of receiving your order to report any quality issues or damaged packaging.

• 2.
  Verification

  Provide clear photographs of the product, the batch number, and the original invoice to help our quality assurance team validate the claim.

• 3.
  Packaging

  Ensure the item remains in its original, unopened packaging to comply with food safety regulations before it is collected or shipped back.

• 4.
  Resolution

  Once the return is inspected and approved, we will process your full refund or dispatch a fresh replacement product immediately.